Digital Management of Hospitals Facts & Fantasies

Abstract

21^st century witnessed an enormous and mushroom growth and application of technology including use of ICTs in the management of the organizations that has revolutionized and transformed the organization into more dynamic, smart and efficient going concerns. The use of technology reduced the cost, increased the performance as well as service delivery. The advent of new technology changed the mode of conventional business into online mode of governance in the hospitals too. This review article aimed to examine the critical role of technology in transforming the traditional working of the hospitals into digital hospitals and its impact in the overall performance and delivery of healthcare service. The study used hermeneutics, discourse and heuristic in analyzing the qualitative data inter alia a computer software Atlas.ti was used for qualitative data analysis. It has been concluded that government policies, top management support, organizational and managerial must be streamlined, physical and legal infrastructure be put in place, and technology must be given human face to successfully transform the conventional governance of hospitals into digitally managed hospitals.

Keywords: Digital Management, Government Policies, Organizational and Managerial Issues, Physical and Legal Infrastructure and Humanization of Technology.