Quality Circle and Organisational Citizenship Behaviour of Manufacturing Sector in Rivers State

Abstract

This study scrutinized the association of quality circle and organizational citizenship behavior of telecommunication firms. The study adopted the survey design. From a population of 800 employees of the concerned organizations, a sample size of 267 was arrived at using the Taro Yemen’s sampling technique. Data were collected through questionnaire and analysed using the Spearman Rank Order Correlation Coefficient; aided by the Statistical Package for Social Sciences. Results there from indicated a positive association of the predictor variable- quality circle and measures of organizational citizenship behavior of altruism, courtesy and conscientiousness. The study concluded that quality circles represent veritable tools for igniting citizenship behavior among employees and recommend that (1) Management should allow and encourage suggestions from staff to promote  sense of dedication and commitment  to the organization and by extension enhance organizational citizenship behaviour(3) Managers should incorporate and establish policies and frameworks to guide and streamline the activities relating to quality circle as a way to entrench internal collaborations and sense of belongingness.

Keywords: Quality, Circle, Organisational, Citizenship, Behaviour, Telecommunication