Promoting Resilience of the Nigerian Aviation Industry Through Management Information System Capability: A Conceptual Model

Abstract

Organisational resilience commands the attention of scholars and industry gatekeepers due to its attendant outcomes, which include competitiveness, growth, innovativeness and the ability to rebound from crises; and thrive on the edge of a complex and tumultuous business environment. Several studies have been conducted on the nexus between various constructs and organisational resilience. However, there is scant literature that illuminates the path between management information system capability and organisational resilience. Moreover, the concept of resilience has suffered from semantic pluralism, thereby leading to a confusing maze of measures. This paper distills the concept of resilience from literature and concludes that anticipatory ability, robustness, adaptability and agility capture the nuances of organisational resilience. Finally, this paper proposes a theorising logic that infrastructural operation capability, systems development capability, service support maturity and managerial skills are facets of management information system capability which holds the promise of amplifying the resilience of the Nigerian Aviation Industry. The theorising logic of this paper is presented as a conceptual model which opens several windows for testing.

Keywords: Management information system capability, organisational resilience, Nigerian aviation industry