How to Implementation of Organizational Citizensgip Behaviour with Performance on Accident Insurance Service?

Abstract

The research is to know the effect of training standard, Organizational Citizenship Behaviour (OCB) on employee performance at. The object of the research is employees who work at PT. JASARAHARJA (Persero). This research was conducted by 70 respondents using quantitative descriptive approach. Therefore, the data analysis used is statistical analysis in the form of multiple linear regression test. The result of the research indicates that partially and simultaneously the standard variable of training, work attachment simultaneously have positive and significant effect on employee performance, organizational Citizenship Behaviour (OCB) have positive but not significant effect on employee performance at PT. JASARAHARJA (Persero). This is evidenced from the result of simultaneous tests (F test) and partial test results (t test) also show the significant value of three independent variables that support the hypothesis.

Keywords: Organizational Citizenship Behaviour (OCB), Training Standard, and Employee Engagement, Performance