Interest-Based Conflict Management Systems: Beyond Traditional and ADR Systems of Conflict Resolution

Abstract

This article is both a review and a critique of existing models of conflict resolution and management.  Written from practitioners’ point of departure, the shortcoming of traditional methods of managing conflict, including those involving alternative dispute resolution methods are examined. Specifically, we examine the meaning of ADR, the conditions under which it is practicable, and its limitations. This is followed by an examination of an interest-based conflict management system as another “alternative” to ADR. This system, it is argued in this article, takes into cognizance the interests and aspirations of all the stakeholders involved in a situation of conflict resolution. To provide the foundation for our model, we examine four different types of conflict management systems in terms of the identity of their designers, attitude toward conflict, analysis of conflict, methods of managing conflict, focus of efforts and the key players in a situation of conflict resolution. Finally, we propose nine principles of interest-based conflict management system, which should guide the practitioner in designing an effective conflict management system.

Keywords: Conflict Management, Stakeholder, Power and Interest, Alternative Dispute Resolution, Interest-based Conflict Management System