The Influence of Workload Perceptions and Human Resource Management Practices on Employees’ Burnout (A Case Study on Mercu Buana University Administrative Staffs)

Abstract

As an organization that has implemented a quality assurance system of higher education, Mercu Buana University (UMB) routinely evaluates the service quality of supporting units to the students’ satisfaction. The evaluation indicated that the students’ satisfactions are still below the target. The research carried out in order to assess whether the lack of service is a result of employee burnout. Research carried out against non-faculty employees at UMB, where the data obtained using a questionnaire filled in by the respondents with self-rating scale. Data were analyzed using structural equation modeling with the 20th version of the AMOS program. Based on respondents' perceptions, the employee workload is high scores categorized. The results showed that the workloads positively and significantly affect the employees’ burnout, while human resource management practices significantly and negatively affect the employees’ burnout.

Keywords: strategic human resource management, continuous improvement