Effect of Motivation on Organizational Citizenship Behaviour Among Administrative Staff of State Universities in Sri Lanka

Hemakumara, M.G.G, Khatibi, A.A., Md Gapar Md Johar.


This research paper aims to examine the effect of employee motivation on organizational citizenship behaviour among administrative staff of state universities in Sri Lanka. It had been previously reported that motivation had a significant relationship with the organizational citizenship behaviour of employees in various business sectors and industries. In view of the importance of the state university sector as large public sector organizations in Sri Lanka, the focus of this study is to analyze the effect of motivation on organizational citizenship behaviour of administrative staff of 15 state universities in Sri Lanka. An established questionnaires with suitable modification was used to collect data. A total of 178 questionnaires were distributed among the respondents and 168 usable questionnaires were returned, yielding a response rate of 71%. The data was analyzed by SPSS package. The findings shows that both intrinsic motivation and extrinsic motivation have a significant positive effect on organizational citizenship behaviour. Further the study reveled that extrinsic motivation has a positive relationship with organizational citizenship behaviour and which is stronger than the relationship between intrinsic motivation and organizational citizenship relationship among the administrative staff of state universities in Sri Lanka.

Keywords: Administrative staff, employee motivation, organizational citizenship behaviour, state universitie

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ISSN (Paper)2222-1905 ISSN (Online)2222-2839

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