Study of the relationship between the quality of the medical service and patient satisfaction in private hospitals operating in Amman area

Abstract

This study aimed to determine the relationship between a set of independent variables included: basic health services, non health services, medical, nursing staff, and prices of health services with the dependent variable goal of patient satisfaction, this study determined the differences statistical concept of service quality health depending on variables Patient demographic, To achieve the above objectives, and to test hypotheses, soft sample was taken from patients goers private hospitals in Jordan, amounted to (300) patients, of whom underwent (92.3%) of the final analysis.

The study found that the availability of appropriate health services influential element on patient satisfaction, and among 54.7% of respondents said that the level of health service below average. The second package included a number of important variables in influencing satisfaction of patients visitors.62.6% of the respondents said that the non-health services also below average. The 66.7% of the sample has expressed satisfaction with the level of medical and nursing staff working in over 77.3% dissatisfaction with the level of prices. Finally, the study found statistical differences in patient satisfaction according to sex, level of education, and income.

The study found a set of recommendations including: reconsider the pricing of health services, and attention to the training and qualification of medical staff in terms of marketing.

Keywords: Services quality, Medical Quality, Consumer satisfaction.