The Effect of Nurse Competence, Motivation, and Workload on the Performance of Emergency Room (ER) Nurse in Regional Hospitals of Yogyakarta

Abstract

Every hospital is required to have experienced and professional human resources. Emergency Room (ER) nurses are required to have more performance than nurses in other units, because ER is the main line as one of the entry points for patients in the hospital. The performance of nurses in improving service, several factors that influence it are the level of competency of nurses, their motivation in work and also the workload they bear. This study to analyze the effect of competence, motivation and workload on the performance of ER nurses in regional hospital of Yogyakarta. Type of this study was quantitative descriptive with a cross-sectional approach. The research sample amounted to 58 nurses, and determining sampling was by purposive sampling. The research instrument used a questionnaire that has been tested for validity and reliability. Data analysis used multiple linear regressions. The results of this study showed competence, motivation and workload had a positive and significant effect on nurses performance. Competence, motivation and workload have an influence of 50.7%, while the remaining 49.3% is explained by other factors not examined in this study. The results showed that competence has a positive effect on nurses performance, motivation has a positive effect on nurses performance, and workload does not significant affect nurses performance. The conclusion that competence, motivation and workload jointly influence the performance of nurses. Competence influences nurses performance, motivation influences nurses performance, and workload does not affect nurses performance.

Keywords: competence, motivation, workload, nurses performance