Relationship Between Quality Control (Strict Supervision) and Employees Efficiency (Productivity)

Abstract

Quality affects all aspects of a company from productivity to profitability. It can affect the public perception of the company and customer satisfaction. The numerous literature surrounding the relationship between Supervisors practices on employees and the latter’s efficiency portrays a direct relationship between strictness (high quality control) and efficiency (high productivity). This study however employs SPSS correlation analysis of responses of self-administered questionnaires to find out employees position on supervision and efficiency. Based on the responses, we can assert that a greater percentage of experienced workers agree that, strict supervision is necessary high employees’ efficiency. Moreover about 40% of the respondents opposed permissive supervision as against the 24% who supported it. This indicates that, even though employees enjoy work-freedom, they however agree that, supervision is necessary for employee efficiency. Basing our inferences on the Kendalls’ tau_b correlation analysis, we found out that, employees who believe that, human resource is intuitive and needs less strict supervision have actually experienced efficiency in a permissive-supervision work environment. We can therefore posit that, strict control is necessary for employee efficiency, permissive working environment can also result in the same.

Keywords: Employees, supervision, quality control, productivity.

DOI: 10.7176/EJBM/11-9-10

Publication date:March 31^st 2019