An Analysis on the Inpatients Level of Satisfaction in Malahayati Islamic Hospital

Abstract

Malahayati Islamic Hospital Medan is a Private General Hospital type C with excellent service of cardiac catheterization lab. Based on data obtained from Malahayati Islamic Hospital Medan, it is seen that the number of inpatients and the value of Bed Occupancy Rate (BOR) at Rumah Sakit X Medan decreased in 2015 and 2016.The purpose of this research is to analyze patient satisfaction of inpatient of Rumah Sakit X Medan and to get effective policy formula to increase patient satisfaction of inpatient of Rumah Sakit X Medan.This type of research is survey research. Interviews with questionnaires were conducted to 41 patients who were undergoing treatment at the inpatient installation of Rumah Sakit X Medan with the criteria of patients who had undergone treatment for more than 2 (two) days with purposive sampling method. Data analysis used descriptive statistical analysis model and Cartesian diagram.From the analysis, it was found that the suitability level was 90.62%, which means that the patient was not satisfied with Rumah Sakit X service. Variables that must be improved in quadrant I is the service of patient acceptance, medical facilities and medicine, hospital physical condition and treatment room, and hospital outbreak service.

Keywords: Cartesian Diagram; Hospitalization; Patient Satisfaction

DOI: 10.7176/EJBM/11-12-03

Publication date: April 30^th 2019