The Effect of Total Quality Management on Project Management

Abstract

This study examined the relationship between total quality management practices on project management. Total quality management has now become an important aspect of management due to increased competition among companies and quality issues associated with company operations; the survival of a business mainly depends upon the quality associated with the product. The objectives of the study are; to establish the impact of TQM on project management; to determine the impact of TQM on organizational performance and sustainability. The total sample sizes of 100 respondents were used for the study. Chi-square was used to test the hypothesis. The findings revealed that there is significant impact of TQM on project management. In conclusions, the implementation of quality management systems has increased the profitability, enhanced sales, increased  competitiveness and resulted in acquisition of bigger market share, enhanced service delivery. The following recommendations emanate from the study, there is need for the SON management to implement organizational culture change in the organization, Management commitment to quality need to convey the posture, philosophy and actions that total quality management implementation will receive a higher priority in the organization.

Keywords: Total Quality Management, Project Management

DOI: 10.7176/EJBM/11-17-10

Publication date:June 30^th 2019