The Mediating Effect of Employee Engagement Between Transformational Leadership and Job Performance in the Commercial Bank of Ethiopia

Abstract

Nowadays service giving organizations are facing various challenges as a result of the competitive business environment and its dynamic nature. Service quality can be influenced by various factors such as employees’ job performance, leadership style and employee engagement which ultimately affect organizational performance as well. This paper examined the relationship between transformational leadership, employee engagement and job performance. Furthermore, the mediating effect of employee engagement between transformational leadership and job performance is examined. Questionnaires were used to collect the required data. The collected data were sorted and analyzed using statistical software called SPSS version 20.  Statistical results of descriptive statistics, correlation, simple and multiple regressions were computed and analyzed. The result supported partial mediation of employee engagement between transformational leadership and job performance.

Keywords: Transformational leadership, employee engagement, job performance, mediating effect

DOI: 10.7176/EJBM/11-25-04

Publication date:September 30^th 2019