Strategies for Gaining and Maintaining Employee Trust in Private and Public Institutions. The Case of University of Derby (UK) and Valley View University (Ghana)

Abstract

Trust in the relation of the employer to employee is a key determinant to the success of every organization. Several research has been done on this subject matter but little attention is paid to educational instituitions. Therefore, the objective of this research is to identify and examine the strategies for gaining and employee trust in with emphasis on large organizations, and also to determine the impact of employee trust in both private and public educational institutions. Both quantitative and qualitative techniques are deployed to perform analysis on data collected from respondents from University of Derby, United Kingdom; and Valley View University, Ghana. Factors common to both case studies for gaining employee trust are the use of consistent approach, managers been role models, equal treatment of employees, similar work load, and team praise. Some recommendations are made to further improve the work.

Keywords: Employee trust, Organizational performance, employee outcomes

DOI: 10.7176/EJBM/11-33-09

Publication date: November 30^th 2019