The Impact of Human Resources Management Practices on Job Satisfaction among Telecommunication Firms in Jordan

Abstract

Job satisfaction has become the target of many organizations which sought to achieve it through various practices to motivate the employee and give the best in their jobs. The major purpose of this research is to examine the impact of human resource management HRM practices on job satisfaction in Jordanian telecommunication firms. The data used in this study were collected through a survey questionnaire was designed and adapted to fit the scope of the study and measuring the variables involving in this work to provide new valued insights from 223 samples from three different telecommunication firms operating in Jordan named Orange, Umniah and Zain. This sector has an essential contribution to this sector in the national economy and foreign investment. The results showed a positive impact of HRM practices on job satisfaction which consists of three constructs in this research name workplace environment; incentives and rewards; and job security. The findings were consistent with some studies and found a significant effect of the different activities of HRM on job satisfaction. The research also provides several helpful implications for practitioners and academicians to make new studies and filling the existed research gap by examining new variables handles contemporary issues and providing innovative business solutions.

Keywords: human resource management; job satisfaction; telecommunication firms; Jordan.

DOI: 10.7176/EJBM/12-17-02

Publication date:June 30th 2020