Corona Virus Pandemic Outbreak and Performance of Selected Nigerian-Based Organizations

Abstract

This paper investigated the impact of the COVID 19 pandemic on the performance of Nigerian-based organizations. The methodology for the study was qualitative and its design was phenomenological. Data was generated using the observation and interview tools from 25 referents purposively selected and distributed equally across 25 organizations from 5 industries (manufacturing, banking, oil and gas, hospitality and telecommunication industry). Analysis was thematic and based on a 2-level coding system (open and axial codes). The findings of the study report that the experiences of organizations and the impact of the COVID 19 pandemic on their operations, customer relations and employee relations, differed substantially across their industries. Evidence showed that this difference was also reflected in their choice of response and strategic approaches towards addressing the crisis. It was concluded that organisations must be flexible and at alert in taking the right decisions in the quickest possible times always as they respond to the impact of this pandemic.

Keywords: COVID -19 pandemic, business activities, operational performance, customer relations, employee relations

DOI: 10.7176/EJBM/12-23-09

Publication date:August 31^st 2020