The Effect of Internal Communication on Employee Performance in Informal Education Institutions: The Role of Organizational Commitment as a Mediation Variable

Abstract

Human resources have a strategic role, especially for informal educational institutions in Indonesia. However, research on how to improve employee performance in informal educational institutions is still limited. This study aims to examine the effect of internal communication on employee performance in informal educational institutions by considering organizational commitment as a mediating variable. This study uses a survey method to collect data relevant to the research objectives. The sample involved was 116 employees from 14 informal educational institutions located in Kampung Inggris, Pare, Indonesia. The results showed that internal communication had a positive impact on employee performance and organizational commitment. It is also found that organizational commitment has a positive impact on employee performance. In addition, organizational commitment significantly mediates the relationship between internal communication and employee performance. This finding implies that informal educational institutions need to build an effective internal communication system as a medium to foster organizational commitment and employee performance.

Keywords: internal communication, organizational commitment, employee performance, Indonesian informal educational institutions

DOI: 10.7176/EJBM/12-32-05

Publication date: November 30^th 2020