Performance Model of Functional Officer of the Audit Customs and Excise Examiner at the Directorate General of Customs and Excise

Abstract

This study aims to test the competence and motivation mediated by organizational commitment that affects employee performance, namely the Functional Officer of The Audit Custom and Excise Examiner at The Directorate General of Customs and Excise (DGCE). The research method uses a quantitative approach, with data collection using primary data, secondary data from Personnel Managers and library research, Primary data is determined by 77 respondents, obtained from sample selection using simple random sampling technique (Slovin 10% error tolerance) from a population of 318 Functional Officers of the Audit Custom and Excise Examiner. Data collection techniques using interviews and questionnaire instruments. The questionnaire survey instrument was randomly assigned to Functional Officer of Custom and. Data were analyzed using structural equation modeling (SEM) with the Smart PLS3.0. software program to test the significance of competence and motivation in influencing employee performance and mediated by organizational commitment. The results showed that competence, motivation and organizational commitment had a significant positive effect on employee performance, either partially or simultaneously. Competence as the most important factor influences employee performance. In addition, competence is not mediated by organizational commitment but motivation is mediated by employee performance. The managerial implication is that the organization or leader must develop competence and motivation for employees to achieve their best performance with the highest priority on competency development.

Keywords: Competence, motivation, organizational commitment, employee performance

DOI: 10.7176/EJBM/12-36-11

Publication date: December 31^st 2020