Total Quality Management Usage for Quality Measurement in a Tertiary Institution –Accra Technical University

Abstract

Quality measurement in examination processes is key to every educational set up. Therefore the need to develop  a model for measuring quality in the application of Total Quality Management (TQM) to examination systems using Accra Technical University formally (Accra Polytechnic) in Ghana become relevant. In order to develop a model, a structured questionnaire was administered to 100 members of staff using purposive sampling technique to study the examination system and assess the performance of TQM principles as well as four Quality indicators - Timeliness, Integrity, Predictability and Satisfaction. Data obtained were analysed using Excel application and incorporated into the TQM model to determine the average scores for the TQM principles and Quality indicators. The TQM model developed tested the effects of TQM implementation on the quality of examinations.  Results obtained indicate that staff are generally not satisfied with the quality of the examination processes. This implies that the model proves a good quality measurement instrument for the assessment of examination processes.

Keywords: Total Quality Management (TQM), Examinations, TQM Principles, Quality Parameters

DOI: 10.7176/EJBM/13-10-11

Publication date:May 31^st 2021