Assessing the Mediation Effect of Employee Work Attitude and Employee Satisfaction in Relation to Organizational Communication and Employee Performance of Everpure and Transpee Drinking Water Ltd.

Abstract

The study examined the mediation effect of employee work attitude and employee satisfaction in relation to organizational communication and employee performance. This study used a descriptive survey because it adopted the use of questionnaires. The sample size for the survey was 250 out of population of 670 employees from the two Sachet water company.  The technique was based on simple random approach. The study data was analyzed using Structural Equation Modelling (SEM). The study concludes that, both Employee work attitude and employee satisfaction had a partial mediating effect on the relationship between organizational communication and employee performance. Also, organizational communication had a direct significant positive effect on employee performance.  This study broadly looks at organizational communication as a tool to influence employee performance, without considering the necessary barriers to its implementation in the organization. Also, the study limited our perspective only to pure water producing companies. Employers should use proper interview procedure to understand the right needs of employees and ensure appropriate measures in achieving them to enhance work performance. The value of this study focuses on the mutual effects of employee work attitude and employee satisfaction. Meanwhile, some literature have looked at the direct effect of employee work attitude and employee satisfaction on employee performance, yet the mutual effect of these two variables has not been properly researched in literature.

Keywords:Organizational Communication; Employee Work Attitude; Employee Satisfaction and Employee Performance.

DOI: 10.7176/EJBM/14-16-07

Publication date:August 31^st 2022