The Likert Organisational Profile: Methodological Analysis and Test of System 4T in Tourist Destinations

Abstract

In the working paper (Butterfield & Farris 1974), which was done at Massachusetts Institute of Technology,20 item Likert Organisational Profile (LOP) was administered twice to 256 employees in 13 Braziliandevelopment banks. Actual and ideal bank profiles were similar to those found in U.S and elsewhere. In thesaid working paper, test-retest reliability of the LOP as a whole was moderate. Here after the pilot studySystem1-4T Rensis Likert Scale has been revalidated with 17 items and the test-retest reliability has beentested with Karl Pearsons Coefficient of Correlation over two time series with stronger correlation coefficientof .88. In the organisational climate survey, median averages have been taken in order to measure theorganisational health. It has been found that the organisational health at tourist destinations improved afterthe OD interventions, the said fact is doubly checked with direct employee feedback. So it is corroborated with valid data that System 1-4T is a reliable tool to apply in organisational health and hence to rectifyorganisational pathologies.

Key Words: LOP, Test-retest reliability, Organisational Health, Median Average