Influencing Dimensions of Organizational Commitment on Job Satisfaction and Employee Performance: Evidence from the Five-Star Hotel

Abstract

The productivity of an organization relies on employee satisfaction and their commitment to work. Commitment is crucial since it influences organizational outcomes, such as job satisfaction and employee performance. This study aimed to assess the impact of organizational commitment dimensions (affective, continuance, and normative commitment) on job satisfaction and employee performance and the relationship between job satisfaction and employee performance at XYZ, a five-star hotel in Siem Reap Province. A self-administered survey was used to collect data from 231 respondents out of 570 employees at XYZ, a five-star hotel. The data were analyzed using SPSS 26 with descriptive and inferential statistics (Multiple Linear Regression for testing hypotheses). The results showed that the three dimensions of organizational commitment (affective, continuance, and normative commitment) significantly and positively influence job satisfaction and employee performance. Furthermore, job satisfaction also significantly enhances employee performance.

Keywords: Affective commitment, Continuance commitment, Employee performance, Job satisfaction, Normative commitment

DOI: 10.7176/EJBM/16-9-07

Publication date: November 30th 2024