Determinants of Employee Satisfaction (ES) in Public Health Service Organizations (PHSO) in Eastern Province of Sri Lanka: A Pilot Study

Abstract

Employee satisfaction in public health service organizations is meeting the expectations of employees with respect to psychological, structural and environmental factors. Many authors have studied employee satisfaction in different context in different organizations. This study tries to determine factors affecting employee satisfaction in PHSOs; to know the reliability and validity of items & factors and to create a mathematical equation model. Data are collected in both secondary and primary sources. Researcher collected 41 from employee satisfaction in public health service organisations’ performance during the period of 2012 to 1996. Primary data have been collected using questionnaire. Since this is a pilot study researcher selected only 100 hospital employees out of 3 selected government hospitals in Addalaichenai Divisional Secretariat of Ampara District. Collected questionnaires have been analysed by a factor analysis and regression analysis. Results found that environmental, psychological and structural factors have been factors have been identified as determinants of employee satisfaction in public health service organizations. Values of Cronbach alpha for items in environmental factor, psychological factor and structural factor are 0.961, 0.807 and 0.928. It shows the existence of high reliability among items of these factors. KMO is used to know the statistical validity of factors. In this study, values of KMO environmental factor, psychological factor and structural factor are 0.750, 0.598 and 0.698 respectively. Log log model is the best fitted model than linear models. In terms of this model, environmental, psychological and structural factor explain around 93% of total variation for employee satisfaction.

Keywords: Employee satisfaction, Public Health Service Organizations, Eastern Province, Sri Lanka.