A study on the effect of Stress on performance of employees in Commercial Bank of Ceylon in the Eastern Province

Abstract

Many executives feel they could make better decisions and perform more effectively if they worked under less stress. Stress has also been linked to absenteeism, turnover, and industrial accidents. As such, this study was carried out with the  primary objective of  understanding  the level and relationship between stress and performance of Commercial bank PLC employees in the Eastern Province of Sri Lanka. It also tried to identify the impact of  Job related stress, Organizational related stress, and Individual related stress on  performance. These objectives are reached through  the application of descriptive analysis , correlation technique and regression technique. Descriptive analysis is applied to find out the level of stress and  correlation coefficient is useful for finding out the relationship between variables. Regression analysis is applied to test the impact of stress on performance. The results revealed when mean value is compared, mean value of the organizational related stress is higher than the other two. It is also found that there is a negative relationship between stress and performance. It is concluded that stress is having  an  impact on Commercial bank PLC employees performance, at the same time The influence of organizational related stress is higher than job related and individual related stress.

Key words: Job related stress, Organizational related stress, Individual related stress and performance