Employee Turnover Intention in Call Center (Punjab) Pakistan

Abstract

Purpose The purpose of this research was to find out the reasons of employee turnover in call centers of Punjab Pakistan so that the companies could retain their trained work force. Also find out the reasons which are affecting on employee’s turnover intention. The intention of this research is to find out those elements behind the employees turnover intention of job.

Design/methodology the target population of this research is Multan and Lahore (Punjab). For getting the response 100 quantities of questionnaire were distributed and with use of application SPSS-18, revile the result on correlation analysis.

Research findings the findings of this research identified that that there is negative relationship between the dependent and independent variables. The finding and the recommendation of this research will help the manager to develop a deeper insight of research factor for reducing the employee’s turnover intention

Originality/value for determining the employees turnover intention in call center that is original study for newly and existing reader knowledge and there is no any portion of research are copy form anywhere.

Implications all the company top level manager/HR manager and marketers of the industry who want to decline the turnover intention can use this research results.

Keywords: employee’s turnover, job satisfaction, salary, working condition