Reengineering of Information and Communication Technology Services (A need of Society)

Abstract

This paper examines the issues and problems arising from the telecommunication and media industry services. It is crystal clear that technology and its out put must be for the welfare and benefit of peoples, yet there are some social and ethical issues, generated by the irresponsible and dishonest role of Telecommunication and Media services provider, and by the consumer misuse. The research focuses various variables regarding the issues of these services. The research was carried out through questionnaire survey technique and the date was analyzed through SPSS software. This study suggests that rigid and implementable regulation is needed for the proper and beneficial re-engineering of these services.

Key Words: Re-Engineering (RE), Ethical Issues (EI), Social Issues (SI) and Regulations (R)