Critical Success Factors for IT Projects in the Telecom Sector

Abstract

This research is undertaken to address the critical issue of the high failure rate in IT Projects. The study is focused on the IT Projects in the Telecom Sector. The main reasons for the failure of the IT Projects are studied and then the corresponding success factors analyzed. After in depth study and analysis certain Critical Success Factors for the success of IT Projects in the Telecom Sector are proposed. A theoretical framework model has been developed to test the effect of the various variables on the successful completion of IT Projects in the Telecom Industry. The results and findings from the research will greatly benefit the Telecom industry in successfully completing their IT Projects and deploying their IT infrastructure.

Keywords: Project Scope (PS), Top Management Support (TMS), Skilled & Competent Project Team (SCPT), Project Manager’s Leadership Qualities (PMLQ) and Information Technology Project Success (ITPS).