Total Quality Management in Higher Education

Abstract

This research paper aims at highlighting the Total Quality Management (TQM) elements at university, through environmental scanning the researcher found many important factors in University, where quality of education Is the main purpose of a university education when providing service for students. A lot of researcher have been  studied (TQM)  around the world by educational institution , that’s indicators how is very important quality assurance in education sector based on revolution and hyper competition  between institution specially university.  accordingly this paper focus on TQM as a approach used in organization to enhance managerial method pulse increase the performance at university output. so the  main objectives in this paper to concentration on principle of TQM. Also, it studies the core concept of principle and highlight on important part that enhances the quality in university plus that what the distinguish from others papersto achieve academic excellence.

Key words: Higher education, quality, Total Quality Management, academic excellence, Jordan.