Assessment of Knowledge Sharing Practice in Dashen Bank Share Company of Ethiopia

Abstract

The major purpose of this study was to assess the knowledge sharing practice of the employees of Dashen Bank   Share Company of Ethiopia.  To this end, data were collected from a randomly selected 165 employees working in fifteen branches that found in Addis Ababa. In order to collect the relevant information, the researcher designed a self-administered questionnaire and semi-structured interview instruments traced on miscellaneous literature reviews. Both descriptive and inferential statistical analyses were employed appropriately for analyzing the quantitative data obtained. Thus, descriptive statistics such as frequency, mean and standard deviation, and inferential statistics such as t-test, ANOVA, post hoc comparisons, multiple correlations and multiple regressions were employed appropriately to analyze the quantitative data. Regarding the qualitative analysis, detailed description of qualitative data, obtained through semi-structured interview, was made. The finding revealed a statistically significant difference in employees’ knowledge sharing practice with regard to their age, sex, educational status and work experience. Except educational status, knowledge sharing practice was negatively and significantly related with employees’ age, sex, and work experience. Moreover, 16.1% of the variance in employees’ knowledge sharing practice was accounted by the demographic variables of age, sex, educational status and work experience. The most prominent factors found to influence the knowledge sharing practices of Dashen Bank   were scarcity of Information Technology infrastructures, lack of time, and lack of formal and informal awareness creating activities, lack of interaction among the staff members and poor physical work environment and office layouts. Thus, unless there is an environment of work where these influential factors are eased, the organizations’ culture of knowledge sharing could not be improved to the extent it is expected to be. Besides, among the four modes of the SECI models of knowledge sharing, combination was found to be a widely practiced mode of knowledge sharing. Thus, in order to have a better environment of knowledge sharing practices, focusing on the socialization, internalization, externalization and combination modes together seems inevitable. Finally, the researcher recommends other researchers to conduct further study on the area both in depth and breadth.

Keywords: Dashen Bank, Share Company, Knowledge Sharing

DOI: 10.7176/IKM/11-2-01

Publication date:March 31^st 2021