Health Service Delivery in Nigeria: Managing The Organizational Environments

Abstract

The issue of poor performance by the public sector in Nigeria has been a topical one. While the principal and growing function of Governments in the developing countries like Nigeria is to ensure an equitable distribution of public goods and services to its citizens, service delivery in the country has not only been below public expectations, it has also not been integrated into the public sector operations, processes, procedures, workings and management. In the public health sector, the situation is worrisome because of the nexus between health statuses, human and institutional capacity as well as national development. This study which examines the critical role of the management of environmental stakeholders in quality service delivery derived its data from in-depth analysis of valuable secondary sources. The study recommended, among others, the exigency of a service culture and development orientation in the public health sector, proactive and pragmatic management of health institutions and organizations as well as their interface with key environmental stake holders (players) and concerns and a synergistic mentality and systemic practice.

Keywords: health, service delivery, organizational environment and performance.