An Assessment of Users Opinion as A Tool for Generation of Maintenance Process In Shiroro Hotel Minna, Niger State.

Abstract

The demand for Building Maintenance is on the increase all over the world; Nigeria a developing nation with its drive towards upgrading from a third world country isn’t left behind. Preservation of public buildings against possible future breakdowns so as to keep in good state and fit into the urban context is a goal that must be achieved in this paper. The maintenance of public buildings is of paramount importance as it’s the next on the gliding scale of urbanization after the conversion of slums to cities. The research is aimed at assessing the Hotel in its functional state and highlighting factors limiting adequate maintenance process, in carrying out these study, primary data are to be collected from Hotel management staffs of each unit with the aid of a well structured close ended questionnaire, the (guest) current users of the Hotel are to be interviewed using an interview schedule. Secondary data in relation to building maintenance of the study area are to be gotten from Niger state ministry of works, department of public buildings. The data collected are to be analyzed using descriptive statistics. Findings and deductions are to be gotten. The conclusive part of this research highlights the need for an effective implementable maintenance process of Shiroro Hotel Minna that takes cognizance of the users during decision making and implementation of maintenance management programs, it would also possibly propose a maintenance policy towards guarding the adequate implementations of these maintenance processes, the research would also come up with a model for carrying out adequate maintenance process with minimum effects on the users.

Keywords. Hotel, user opinion, Maintenance process, User satisfaction.