Performance of Housing Maintenance in Public Housing

Abstract

The objective of this paper is to investigate the performance of housing maintenance in public housing. The performance of housing maintenance is conceptualised in reference to six items; providing good services, easy to contact, keeps residents informed, good value for money, good overall services, and sufficient resources and is measured base on the residents’ perception. A survey was conducted face-to-face with the public housing residents in Penang, Malaysia and a response rate of 47.38 percent was received. The results reveal that in general, residents are satisfied with the performance of maintenance services, with resources of the management team being the most satisfactory of the overall maintenance services performance items.

Keywords: Housing maintenance, Performance, Maintenance team, Residents satisfaction, Public housing