The Impact of Digitalization in Local Governance Procedure on Rural Area: A Study on Companiganj Upazila, Sylhet, Bangladesh

Abstract

Bangladesh's government is trying to digitalize the local government service delivery to ensure Bangladesh's remarkable success to make it a middle-income country. This research aims to understand the positive outcomes and discover the UDC's digitalization of governance procedures. It can play in modernizing public administration in the rural area to provide efficient and effective services to the study area. Then this study also tried to get people's satisfaction with the Union Digital Center (UDC) regarding their service quality and highlighted outcomes of the digitalization and problem in digitalization of the local government procedure. Digitalized governance plays a significant role in increasing entrepreneurship and economic improvement, improving the quality of living in the Companiganj Upazila. Finally, this research gives recommendations based on primary and secondary data that addressed barriers to overcoming those barriers in the Companiganj Upazila, Sylhet, Bangladesh.

Keywords: Digitalization, E-governance, Union Digital Center (UDC), Rural Development, ICT

DOI: 10.7176/JESD/13-8-06

Publication date: April 30^th 2022