Public Service in KPPT Office in Kota Gorontalo, Indonesia

Abstract

This study is designed as a qualitative research which aims to investigate the influence of employee competencyin delivering their services to the society in Integrated Licensing Service Office (henceforth called KPPT) inKota Gorontalo, Indonesia. The result of the research shows that the influence of employee competencyvariables towards the degree of service in this office is 49.6%. While, the rest 50.4% is influenced by othervariable beyond this research design.Keywords: Public service, Employee competency, Academic attainment