Assessment of Patient Satisfaction and Nursing Action in Implementation of Nursing Care in Hemodialysis Room

Abstract

This study aims to identify patient satisfaction and nursing action in the implementation of nursing care. Nursing care is a series of nursing activities in providing professional service to patients. Good professional service will increase the sense of satisfaction of patients to nursing actions. Increased sense of satisfaction with the services will have an impact on the improvement of the health condition of the patient. The design of this study is descriptive and selection of patients using a random sampling as many as 69 people and nurses using a total sampling of 16 people. The research instrument used patient satisfaction questionnaire and nursing actions questionnaire. The results of Conten Validity Index (CVI) patient satisfaction questionnaires obtained CVI value of 0.95, the nursing actions questionnaires obtained CVI value of 0.98. Results of the study data showed that the majority of hemodialysis patients were less satisfied with nursing care as many as 46 people (66.7%) and were satisfied as many as 23 people (33.3%). The majority of nurses said that the action taken by the hemodialysis nurse was good as many as 16 people (88.0%) with an average value of 73.06. Appropriate and good nursing action will give the satisfaction of patients during treatment.

Keywords: patient satisfaction, nursing actions and health condition of the patient.