Assessment of Health Care Delivery and Patients’ Satisfaction at Obuasi Government Hospital in the Ashanti Region of Ghana

Abstract

Quality Health care is a global issue and people’s health is an essential to human development and improvement of their economies. The aim of this research study was to assess health care delivery and patients’ satisfaction at Obuasi Government Hospital in the Ashanti Region of Ghana. The research used a cross-sectional descriptive study.  Purposive and simple random sampling techniques were used to select the respondents at the OPD. The total sample size for the study was 50 respondents. The data collection tool employed in this study was structured interview guide. From the study findings, 39 (78%) indicated yes, they knew the patient’s charter whereas 11 (22%) indicated no. Majority of the respondents 41 (82% ) of the respondents were dissatisfied about the time spent at the hospital while 9 (18%) of the respondents were satisfied and relating to the general assessment of services received by the respondents, more than half of the respondents, 28 (56%) of the respondents were satisfied while 22 (44%) of the respondents were dissatisfied. The study recommended that the implementation of the Health Information Management System will help reduce patient waiting time and complaints unit should be instituted to enable patients report the performance of the hospital and adequate physicians and health staff at the hospital should be increased.

Keywords: Quality care, Patients’ rights, health delivery, Patients’ satisfaction, healthcare

DOI: 10.7176/JHMN/79-01

Publication date:August 31^st 2020