Dynamics of Management Activities in Successful Implementation and Operations of Information Systems

Abstract

With the widely used of Information Technology in the operations of business organizations in Ghana, transformation of service provision is guaranteed and customers and other stakeholders are benefiting in many ways indication the success of the use of information systems. The research is aimed at establishing relationship between the roles played by managers and the success of information systems. Survey method was employed in the study with the selection of two hundred (200) participants including employees and managers of five banks and three insurance companies in Ghana. Questionnaires were administered to the employees and interview conducted for the managers. The data collected and anylised showed that the roles of managers are very paramount to successful implementation and usage of information systems. It is noted that definition of information system goals is the main indicator of information systems success, followed by IT knowledge of managers, and supportiveness from both managers and employees in that order. It is therefore dawn on managers to have little knowledge in IT so that they can support the design and implementation of IT projects in their organizations.

Keywords: IT knowledge, management roles, employees’ attitudes, information systems success, supportiveness