Resources Policy to Application of E-Government in Supporting Public Services in Kupang City

Abstract

This paper is intended to provide answers to some e-government efforts in realizing public service in Kupang City. E-government in Indonesia has undergone significant changes, which are the result of convergence of external and internal factors in support of change. E-government is a public demand and the development of Information Communication Technology which requires Governance at various levels to apply it to shift the pattern of public services that are manual. These review & description on the resource policy dimension of e-government implementation in support of public services, which provides an evaluation of the implementation of e-government conducted in this decade. The content and passion of a shift in the paradigm of public administration reflects a new understanding of e-government that is very different from the form of classical government bureaucracy. Thus, it has the potential to bring considerable change, not only in the role of e-government nationally, but in e-government relations at the regional level. Nevertheless, this study discusses the commitment of the Kupang City Government and increased resources as two factors that hinder the implementation of e-government in support of effective public services.

Keywords: E-government, public services.