The Adoption of E-government Services in the Iraqi Higher Education Context: An application of the UTAUT Model in the University of Kufa

Abstract

E-government services are in their infancy in many developing countries, particularly in Iraq. The achievement of e-government services is dependent on government support as well as the users of these services. This study adopted the Unified Theory of Acceptance and Use of Technology (UTAUT) model to explore factors that determine the adoption of e-government services in the Iraqi higher-education context. In the University of Kufa, 430 academic staffs’ were surveyed using a modified version of the UTAUT model. The results reveal that performance expectancy and effort expectancy determine academic staffs’ behavioural intention. Moreover, facilitating conditions and behavioural intentions determine academic staffs’ use of e-government services' implications for decision-makers and suggestions for further research are also considered throughout this study.