Modern Incentives Management Practices and Impact on Job Performance of Employees at Jordanian Commercial Banks

Abstract

The purpose of the present study was to identify level of employee job satisfaction regarding management practices adopted to incentive employees at the Jordanian commercial banks and their impact on employee performance. The study also sought to identify whether there were statistically significant differences in employees satisfaction level regarding the incentives management practices that vary by such variables as gender, job title, and years of experience; and further to explore the effect of the management practices on employee performance by gender, job title, and years of experience. Population consisted of the Jordanian commercial banks (N=13) listed at the Jordanian Banks Association. A representative sample of eight banks (61.5%) was randomly selected from the overall population. The sampled banks recruit (5564) employees in different organizational levels across all parts of Jordan. Out of employee pool, a sample of 556 (10%) employees was randomly selected. The questionnaire survey was the used to conclude results from the present study. Major results included that:

1. Employee satisfaction level regarding management practices related to "employee integration and empowerment" was ranked top, whereas the domain "satisfaction level regarding management practices related to flexible work schedules" was ranked down.
2. The domain "effect of incentives management practices related to "integration and job empowerment" on "job performance" was ranked first, whereas domain "effect of incentives management practices related to "flexible work schedules" on "job performance" was ranked last.
3. There were statistically significant differences attributed to Job Title regarding employee satisfaction on the incentives management practices.
4. There were no statistically significant differences as to the impact of the management practices on employee performance by gender.
5. There were no statistically significant differences as to the impact of the management practices on employee performance by experience years.
6. There were statistically significant differences as to impact of the management practices on employee performance by Job Title,

Keywords: Modern Incentives Management Practices, Job Performance, Jordanian Commercial Banks