Understanding the Relationship Between Use of Innovative Technology and Employee Performance: A Case of the Bank of Jordan

Abstract

Technological implementation and innovation are considered highly critical in today’s competitive and dynamic business environment. This study aimed at analysing the role of innovative technology and work practices on employee performance within the Bank of Jordon. Quantitative methods aligned with survey technique were used to gather data from managerial and non-managerial staffs of the bank. A close ended questionnaire was used for data collection. Further, statistical analysis using correlation and regression was used to explore research objectives comprehensively. This study found positive correlation between technology implementation, innovative work practices, employee attitudes and employee performance.  Employee attitudes were least correlated with performance outcomes. Further, results suggest that innovative technology implementation, work practices and employee attitudes have significant impact on employee performance within the Bank of Jordon. The results of study are not generalisable considering the methodological limitations and sample size. Further researchers can expand scope of this study by incorporating large samples by taking into account triangulation approach.

Keywords: Innovative technology, Employee performance, Bank of Jordon