Organizational Behavior and Human Resource Management in Clinical Laboratories: A Comprehensive Review

Abstract

Clinical laboratories are central to disease diagnosis, management, and public health. Optimizing their productivity and efficiency requires a robust research framework. This review explores the application of system model (SM) and employee value chain (EVC) approaches from organizational behaviour (OB) and human resource management (HRM) in igniting productivity and efficiency in the clinical laboratory ecosystem. Secondary data and oral interviews were collated to validate the efficiency and productivity of organizational behaviour and human resources management in the clinical laboratories. The results of studies revealed that OB and HRM are suitable models in enhancing efficiency and productivity in clinical laboratories using secondary data and oral interviews. Furthermore, SM and EVC approaches extracted from OB and HRM were found to be preferred subsets. The OB and HRM approaches should be factored into the total quality management system in the clinical laboratories to enhance efficiency and productivity.

Keywords: Clinical laboratory, organizational behaviour, human resources management, system model, employee value chain.

DOI: 10.7176/JRDM/95-08

Publication date: June 30^th 2025