Assessing the Level of Non-Verbal Communication for Construction Companies

Abstract

Communication management has an important role for construction on decision-making, goal setting and information sharing processes. Construction is a complex process which every person work on different tasks but for the same goal.  In recent years, it has been found out that communication has an important effect on all these characteristics. But quantifying the effectiveness of the communication is very difficult because it has many non-measurable variables. In recent years, it has been found out that emotions and moods are important for constructing an effective communication system. Emotions and moods cannot be separated from the work environment. In this study, to define an overall assessment model for effective organizational communication, models are used as PANAS and Emotional Behaviors Management as tools for assessing moods and emotions. Negative and positive moods are analyzed by using the method PANAS, and emotion which can be the cause of the negative or positive moods are analyzed by using Emotional Management Behavior Method. One of the main contributions of this study is analyzing the interdependencies and interdependencies can be used for finding out the deep causes of the problematic points of the factors.

Keywords: Organizational Communication, Construction Companies, Non-verbal Communication, PANAS