Types and Channels of Internal Communication at Nanumba North Municipal Education Directorate, Bimbilla

Abstract

Information dissemination in educational establishments is crucial and contribute largely for the sustenance of such organisations. The study interrogated the types and channels of communication at the Nanumba North Municipal Education Office. The study is a qualitative case study that sampled five personnel at the office for the study. Media Richness theory was adopted to examine the various issues that came up in the study. The study found that vertical, horizontal and diagonal communication are the official types of communication at the office. The study also showed that grapevine is also a form of informal communication at the Education Office. The study finally found that newsletters, bulletin boards, face-to-face, phone calls and sms are the channels of communication at the Education Office.