Challenges Encountered by the Human Resource in the Implementation of Performance Contract in Kenya: A Study of Registration of Persons Kericho District

Abstract

The purpose of the study was to find out on the influence of performance contract on public service delivery in the registration of persons Kericho district-Kenya. The study focused on establishing on the challenges encountered by the human resource in the department   as one of the study objectives in the implementation of performance contract in the enhancement of public service delivery using the 2011-2012 service delivery period as the reference point. Performance contracts being a new tool of service delivery focuses on efficiency, effectiveness, transparency, accountability and inclusiveness in terms of the discussed, projected and agreed targets to be realized within a given time frame of the service delivery appraisal period. The study adopted survey design method from a sample size of (220) respondents who were purposefully and randomly identified. Envisaged data was collected by use of questionnaires structured in Likert scale system. The study adopted and enhanced (2012) Vroom’s theory of motivation (1964) to underpin the same as it was viewed to have some sentimental attachments to the human resource in terms of motivation upon successful attainment of the projected performance targets as compared to other related theories such as Rosseau’s (1994) psychological contract theory which was viewed as being verbally transmitted and legally unbinding. Collected data was sorted out, cleaned, coded and analyzed by using statistical packages of social scientists program (SPSS). The analysed data was qualitatively and quantitatively expressed and its findings graphically presented. Based on the study objective, study findings pointed out that the human resources and potential national identity card stakeholders encountered varieties of challenges when implementing the requirements and principles of performance contract in the enhancement of public service delivery in their service delivery entry points as further explained and pointed out in the study findings. From the study findings, it was recommended that challenges encountered by the human resource when implementing performance contract in the area of study be aggressively and expeditiously addressed by the authorized agencies so as to realize the projections and objectives of performance contract terms in relation to effective and efficient public service delivery to various stakeholders as envisaged in the said department’s service delivery citizens charters.

Keywords: challenges, human resource, national identity cards applicants, service delivery, performance contracts.