The Accountability of Bureaucracy in Building Licensing Service at Samarinda City

Abstract

Accountability is the foundation of any government process.  Bureaucracy is a government instrument for rationalization process. The absolute bureaucracy is needed to facilitate government function including public service and democratization as the form of accountability. Ideally, local government bureaucracy in public services accountable to stakeholders, but its reality is not accountable.  This study aims to know and analyze bureaucracy accountability aspect in the building licensing service. This study used a qualitative approach with a case study type and data collecting technique through in-depth interview and documentation.  The study sites in Samarinda city and site at BP2TSP and the Department of Public Work and City Planning. The informants are determined by purposive and snow ball are categorized in terms of service providers and service users.  Technique of data analysis through data reduction, data presentation, and making conclusions. Results of study prove that the accountability of bureaucracy in building licensing service in Samarinda city through aspects of legality, professionalism, authority, supervision has not done optimally. Therefore, it is recommended that decision makers to do socialization in legality aspect and provide relevant training with specialization of work required.

Keywords: Bureaucracy accountability, service quality