Bureaucracy Reform in Licensing Service at Kupang City

Abstract

This article was intended to provide an answer for some bureaucracy reforms in establishing the licensing service at Kupang City. Indonesian public bureaucracy has experienced the reform significantly, it is as effect of convergence of external and internal factors in supporting the change. Bureaucracy reform can be classified into three groups, such as: institutional reform, apparatus resources reform, and procedure system reform. These reviews & descriptions really on bureaucracy institutional dimension, which provides an evaluation for bureaucracy reform conducted within decade of 2000s. Content and spirit of bureaucracy reform reflected a new meaning of bureaucracy which is very different with classical bureaucracy form. Thus, the reform has potential to bring a big enough change, not only the role of public bureaucracy nationally, but also relationship of Local Government Institutional. However, this review discussed the commitment of Local Government of Kupang City and improving resources as the two factors which was very deterring in implementation of effective bureaucracy reform.

Keywords: Bureaucracy, institutional reform, integrated licensing service.