Assessing the Impact of Employees Turnover on the Efficiency and Effectiveness of Public Service Delivery: A Case Study of Maji Woreda

Abstract

The purpose of the study was to assess the impact of employees’ turnover on the efficiency of public service at Maji Woreda administration.  To achieve the objective a mixed research approach was used. Data were collected from 167 higher public leaders, Employees, Ex-Employees, Human resource process owners and community representatives of Maji Woreda and analyzed using both descriptive and inferential statistical techniques in addition to the application of content analysis for qualitative data. The results show that employee’s turnover in Maji Woreda is severe and its prevalence rate is highly accelerated from time to time which results from lack of good governance, economic inflation, lack of infrastructures; conflict and lack of provision of hardship allowance that  affect the overall organizational performance. Consequently, a series of measures should have to be taking by improving policy and administrative issues for providing social services and reduce the current high employee’s turnover problem in Maji Woreda.

Keywords: Employees; Turnover; Service Delivery; good governance; leadership.