The Effect of New Pattern of Diklatpim IV Policy Implementation and Leadership Competence with Mo’odelo Approach on Public Services Quality in Gorontalo Provincial Government

Abstract

The this study purpose is to analyze and determine the effect of New Pattern of Diklatpim (leadership education and training) IV Policy Implementation and leadership competency with Mo’odelo approach on Public Services Quality. This research uses quantitative research with exploratory survey method. Populations are 520 apparatus from all Echelon IV Officials in Gorontalo Provincial Government and ASN at Gorontalo Province Education and Training Agency. The samples are 84 respondents. Data is collected by questionnaires and interviews. The analysis used is PLS (Partial Least Square) with SmartPLS 3.1 software. The study results indicate that: (1) New Pattern of Diklatpim IV Policy Implementation directly does not affect on Public Services Quality; (2) New Pattern of Diklatpim IV Policy Implementation directly affects on Leadership Competence with Mo’odelo Approach; (3) Leadership Competence with Mo’odelo Approach directly affects on Public Services Quality; (4) New Pattern of Diklatpim IV Policy Implementation indirectly affect on Public Services Quality mediated by Leadership Competence with Mo’odelo Approach.

Keywords: Training Policy, Leadership Competency, and Public Services Quality.