Influence of Leadership Against Employee Performance and Work Motivation To Improve the Quality of Public Services At PDAM Banjarmasin City

Abstract

The purpose of this study was to determine the effect of leadership on employee performance, the influence of leadership on work motivation, the influence of employee performance on public service quality and work motivation on the quality of public services. This research hopes to be able to provide input for the leadership of Bandarmasih PDAM in Banjarmasin City as a consideration in making a decision or policy for the organization. The research method using quantitative methods and types of research is descriptive research. Sampling through Slovin formula as many as 78 respondents used as primary data sources through questionnaires. The data analysis tool uses version 2 SmartPartial Last Square (SmartPLS v.2). The results showed that leadership gave a significant influence on employee performance with a positive relationship direction, leadership had a significant influence on work motivation with a positive direction. Employee performance does not have a significant effect on the quality of public services with the direction of negative relations and work motivation to have a significant influence on the quality of public services with the direction of positive relationships.

Keywords: Leadership, Performance, Motivation, Public Service

DOI: 10.7176/PPAR/9-11-07

Publication date: November 30^th 2019